Refund policy

Perfect Peaks Brews takes measures to make sure that none of your bottles are damaged in transit to you. Sometimes items can be damaged in transit despite all of these measures. If your item does not arrive within a reasonable time please contact the courier if you have a tracking number.  

If your items are damaged upon receiving the order, you reserve the right to refuse delivery. In this case, please inform the courier who can then arrange for the parcel to be returned for us to process your refund 

In the very unlikely event that you do receive damaged items then please contact us directly. We will try out utmost to find a fair solution, refund or exchange.  

 Please email info@perfectpeaksbrews.com 

Perfect Peaks Brews reserves the right to refuse a refund. 

Any returned items will need to be returned in their original condition. Once the returned item is received and checked, we will process your refund within 5 working days. You will receive credit back into the same account you paid within 5-10 business days. 
If the item you have received is damaged or faulty we will require photographic evidence of any damaged goods. 

Perfect Peaks Brews cannot accept responsibility for a failed delivery if you’ve provided an incorrect address. 

Exchanges (Merchandise Only) 
If you would like to change the size of your item then please email info@perfectpeaksbrews.com and we will reply within 3 working days with exchange options and instructions. If it is a direct swap with no price difference, we will simply send you the new item upon receipt of the original. If there is a price difference, we will need to process a refund  and ask you to place a new order. Please contact us to ensure alternate sizes are in stock.